Elysium Distributing- General Terms
I. Basis of Sale
• Where Elysium Mosaics Credit Department has extended open credit to Buyer terms shall be Net 30 days from invoice date.
• Order acceptance is subject to credit review and ability of manufacturer to supply.
• Per industry standard, allow 5% for breakage and defective tiles when ordering Ceramic & Porcelain Tile
• All prices subject to change without notice.
• All Pallet Quantities shown are approximate and subject to change without notice.
• All sizes listed are nominal sizes
• All Ceramic & Porcelain Field Tile Sold in Full Cartons Only.
• All orders that are 30 days Past Due Ship date or Will-Call date WILL BE CANCELLED.
• We don’t accept orders by phone, we only accept orders by fax or E-mail; a fax or e-mail order confirmation will be sent back with a reference number. Please check the confirmation for accuracy.
• A service charge will be applied for picking up partial orders. There will be an additional $15.00 added to orders per line split, partial pickup.
• Inspect all material prior to installation; Installation constitutes acceptance. If material is installed, all issues are subject to manufactures approval and or warranty.
II. Use Constitutes Acceptance
Material must be inspected by the customer prior to installation. We are not responsible for any claims related to material and/or labor after it has been installed.
III. Damaged Shipments
All products are carefully inspected before they are shipped. You protect yourself by refusing shipments showing damage or shortage by noting on the delivery sheet the extent of the damage or shortage. Concealed damage should be reported as soon as discovered, but no later than 15 days after receipt of shipment. Refuse the shipment if it is the wrong product, color, or size. Use of the product constitutes acceptance and no adjustments will be made
Complaints must be inspected by the dealer prior to any involvement by the wholesaler or manufacturer representative. See Elysium Claim Procedure Manual.
V. Non-Stocking Special Orders & Factory Direct Orders
Please Place Factory Orders With Caution. Special orders of non-stocking material and factory direct orders cannot be changed and/or cancelled once the material has been produced or shipped from the factory. Only domestic, warehoused material orders will be considered for return & will be subject to final approval from the factory. All returns are pending upon manufacturer generated re-stocking fees and freight rates
VI. Billing Times
All special orders will be invoiced 30 days after receipt of goods in our warehouse. Goods purchased from our Specials List must be picked up or scheduled for shipment on the next available delivery date or the goods will be returned to stock and the order cancelled. Handling/storage fees: $12.00 per pallet per month if not picked up within 30 days of initial required/ filled date or receipt of material to Elysium warehouse from named manufacturer. Charges will be applied when material is shipped or picked up. Restocking and freight charges will remain on any cancelled orders for non-stocking material.
All warranties, expressed or implied, lie solely with the manufacturer.
Request to return material is subject to Elysium Distributing’s “Customer’s Guide to Returning Goods” manual. Copies are available if you have not already received one. All returns are subject to 25% restocking fee per invoice. Only Current Line material, locally stocked by Elysium, may be returned.
Order Desk: 7:00AM- 5:00PM Monday- Friday (pacific time)
8:00AM – 3:30 PM Saturday (pacific time)
Corporate office 8:00AM- 5:00PM Monday- Friday (pacific time)
CUSTOMER SERVICE PHONE NUMBERS AND EMAIL
Phone Number: 714-991-7885
Fax Number: 714-991-4182